Experience with Dr's and nurses fine . . . . . Receptionists far from it, depending on who you speak to depends on the level of care, support and information. Almost made to feel like an accused criminal this morning which is not a good feeling when you're anxious enough.2years on and the reception staff are still in need of care skills, how on earth this place is still operating is beyond me
I am always waiting for appointment around 20-30minutes. Staff is fine but parking...only 8spaces for patients. Everytime when I have appointment I need to be there around 20minutes earlier to make sure that I'll find parking space for me or I must leave my car somwhere on the street. It's not nice with two little kids.
I phoned up to make an appointment at 9am. The lady who answered the phone was very helpful and was able to arrange an appointment at 11.30am the same day. I arrived logged myself in on the screen in the entrance sat down and within 5 minutes my name was called out. The doctor was very pleasant and reassuring. Could not have asked for anything more.
Receptionist staff need more education. not friendly at all. I had to visit three times just to change medication because the pharmacy does not have it and every time i go there, the receptionist said to come later on because the doctor is busy and we can not disturb her. Totally useless and time wasters.
My grateful thanks to Nurse Aideen for her care, attention and discretion when my husband and I visited today, 15th May 2017. Also thanks to the Receptionist who I talked with and to Dr. Escamilla for his time and patience and for explaining symptoms, causes and medications so clearly. Great service. Thank you all.
Grovelands Medical Centre is a UK Doctor based in Reading, South East England. Grovelands Medical Centre is located at 701 Oxford Rd, Reading RG30 1HG, UK.
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