If you look for an agency where the client is for agent you that it is. Yesterday I wanted to make a viewing for one of the property for renting. I wanted....but I didn't. Very rude agent - Kayleigh wasn't be able to wait for me 10 min, even if I advised by phone that I stocked in road traffic. When I got a place she already gone (perhaps I even saw here car), and after that didn't pick up a phone. Earlier I also advised, that I don't know Reading and I need to go out from work few minutes before ending to attend the appointment and I expected a little bit understanding . So....The renting a flat it is not only sigh the agreement, but also how the agent (on behalf of a landlord) treat the tenants. What can I expect if on beginning I met as patronizing behavior. I know, it wasn't expensive flat, however, good professional agent treats all clients with the same attention. But this, what I met yesterday, it wasn't caring of a client at all.
Josh, David and Lauren are amazing, they always deliver and trust me I've put them under some pressure from time to time. They always go above and beyond and seem to always be able to find that needle in the haystack that I'm always looking for. I don't want to leave out the sales team they are always friendly and helpful as well I would highly recommend working with them.I can never find enough nice things to say about these guys, they prove themselves time and time again. The property management team are the best too. I just can't think of enough to say it would never be good enough
I registered with Chancellors whilst looking for a property to buy, along with many other agencies. However, Chacellors were by far the most disorganised agency and in the end I deregistered from them even though I was still looking for a house, just to stop the calls and emails. I would get constant calls and emails, sometimes from different team members within an hour of each other asking if I was still looking for a property. Once I confirmed I was I would get told great we will send you a list of suitable properties but this never happened. I once chased for this list of suitable properties and got sent a list of properties half of which I knew to be sold from Rightmove, which was confirmed once I asked about viewing some of them. I must have told Chancellors what we were looking for at least once a month but when we were sent property details they would be wholly unsuitable (e.g. we are looking for a period house minimum 3 bedrooms and was sent details of 2 bed flats way under budget). Couple of properties we viewed with them agent was late and a bit clueless about the house/area and got a bit sarky when we politely said one house wasnt for us.
If I could give them zero stars I would as it is the most horrible agency I had ever dealt with. They are really unprofessional starting from completing the application form - I have gave them all details and still they were not able to fill in correctly (it was just copy-paste). And continuing with properly renting the place. My experience is a worst one as they told me one week before moving in that they cannot rent the place any longer and they did not gave me any reasonable argument. All this after I had signed the contract and payed the deposit and rent in advance!!!! This shows how unimportant the customer is for them and the lack of professionalism of the personnel. They are not trustful and I would not recommend to anyone to rent a place using this agency. Stay away from them!!!As an advice for the agency: Please take a look on what customer service means and how important is to keep your promises when working with clients. And stop fooling people!!
Horrendous!! Is the only acceptable word i can think to describe them. Happy to call you every day for a week wondering when you are going to pay your deposit (which isn't due to be paid for another month) but incapable of answering the phone, replying to e mails, passing on a message when there is an actual issue on check in. I had one girl "tut" at me for calling twice the morning i moved in. Another boy forgot to mute and openly shouted across the office about how i was "on the phone....again!" - disgraceful! If you want to pay a lot of money to do everything yourself and have no contact with your letting agent then they'd be perfect for you.
Chancellors - Reading Estate Agents is a UK Real Estate Agency based in Reading, South East England. Chancellors - Reading Estate Agents is located at 46 Market Pl, Reading RG1 2DT, UK.
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