Massive choice of used cars and was easy to find one that suited us, a pre-registered example with only ten miles on the clock. Huge saving on new price. Our salesperson, Matt, was extremely helpful and professional. A great car buying experience, and I would highly recommend them.
Always too busy to get someone from service on the phone. You are told you would have a call back, no one calls you back.I had red warning lights on, brought the car in, they turned me away as too busy to check if it is safe to drive the car (brake system warning)Had to get someone from emergency assist to push the Cooper service team to look at the vehicle. All this while I will have wasted half my working day and driven back n forth.Last time the car was in for service, forgot to replace wipers and top up with coolant! Get more people or stop providing servicing, just be a sales window if that is manageable for you...
Part exchanged my car with Cooper Reading and got a generous price for my car, the exchange was seamless, customer service was fantastic, all questions and concerns were answered and i am very pleased with the car we have taken home. I would recommend cooper reading and their cars!
Absolute nightmare. Should be 0 stars!Really quite appalled with the service. Spent a small fortune on 'repairs' to coils and injectors (I had a flashing engine warning light on the dashboard) and 5 minutes after leaving the garage having been told that it was 'all fixed', engine warning light was came back on. My dispute with them is ongoing but I've lost ALL faith in this garage. All they have offered is for me to take the car back for a 'free' diagnostics check. They referred me to BMW UK customer services, but when I called they referred me back to the garage. Avoid at all costs. My experience suggests they are untrustworthy.1.they did not carry out the work that would have resolved the original fault and 2.they then showed complete neglect by not testing the vehicle properly before assuring both me it was fixed.3. and I'm 1,544 poorer for the experience!
Best price and great service!I bought an almost new BMW 420i Gran Coupe M Sport. Having done a lot of research the price Cooper Reading offered was the most competitive. Had to drive 30 miles but it was worth it. The car I wanted was reserved for 2 hours. Dan was great, he was very friendly and answered all questions we had. He offered the same level of service till we drove off in our new car. There was no pressure to make a sale. They have a wide range of cars. You get to have a look at as many cars as you want at your leisure and most of them are not locked.Which means you get to see and feel how the car is, features, options etc and the new make a confident choice of what you want. The cars are mainly indoors which means you could go and view them leisurely irrespective of the weather. Would thoroughly recommend them to anyone.
Cooper BMW Reading is a UK Car Dealer based in Reading, South East England. Cooper BMW Reading is located at Drake Way, Reading RG2 0GH, UK.
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