Me and my wife went there for spa day. We used some of treatments and facilities. Swimming pool, jacuzzi, dry sauna, steam room was open. At the beginning you could see s lot of kids in swimming pool but after half hour get quiet. We spend there around three hours and we was very relaxed. Staff polite. Changing rooms and toilets clean. Probably we will visit this place again.
This nicely located spa, once brilliant, has gone seriously downhill in the last two years. The pool is rarely open - recently it was closed for 3 months! - and the same goes for the Jacuzzi. Attempting to claim compensation from the shadowy people who own the business is pointless beyond description. The staff are nice and polite. I feel for them. Never join - it would would be a terrible waste of money and you will regret it.
Avoid this place! Gone downhill and not worth taking a membership out. Only interested in taking your money and not proving a service. Management team are rude and arrogant. Was promised an email about my concerns from the operations manager on the 26/11/2018, nothing! Finally sent an email on 24/01/2019, 2 months later! Its no wonder that all the decent staff suddenly left! In all the years I was a member I only ever had an induction at the gym, no follow up at all. Please don't waste your money!
Upon arrival the reception was chaotic with one person on duty and a load of unhappy children as the swimming pool was closed due to high chlorine levelsThe therapist told us she was a temp and did not know what treatments she was doing as she had a list and no treatment against them.We then heard her ask what temperature the hot stones needed to be (not good when you know they are going to be used on you)We had ask for robes and when given them they were dirty with sweat stains on themThe changing rooms hadnt been cleaned and there were dirty towels everywhereThe jacuzzi was out of order and were where not made aware of this when we booked on WednesdayWhen the pool eventually opened there was no section laned off for normal swimmers as very noisy baby /toddler lesson were going onThe water fountain was hot this must be a health and safety hazard Jordan did bring some bottled water for usWe chased for robes but they never arrivedWe booked lunch for 12.15 and it arrived at 12.40, I had a treatment booked at 12.45The hot deli sandwich was cold and came with no fries when I asked the bar man he rolled his eyes and eventually came out with fries.I advised the spa I would be late for the treatment and they said it was fine but when I arrived she said would have to cut my treatment short and made me bad!!!!!I was not asked or complete a health questionnaire standard practise again health and safety!
I give them NO STARS. The place has gone downhill the swimming pool is always closed its closed more times then it's open! There's no classes any more you pay a lot of money for nothing, I have complained to the Hotel management if that's what you call them they don't care they just don't want to know very very unprofessional!
Revive Health Club and Spa is a UK Gym based in Reading, South East England. Revive Health Club and Spa is located at Reading RG1 8BD, UK.
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