Great service highly recommended
Have rented from Arrow before and was happy with everything however a true test of a company is when something goes wrong and how they deal with it. I rented a 17 seater minibus for a long weekend for a wedding in Northamptonshire. On our first morning the van would not start as the electronic key fob had stopped working. It was not a case of just changing a battery in it as it had an immobiliser fitted and the battery was an integral part of the key fob. We contacted Arrow immediately whose response was phone the AA. We did this and eventually they turned up only to tell us they couldnt do anything as we needed a key specialist or the spare set. After many more calls with Arrow and waiting around for the AA key specialist who never arrived and a lot of confusion whether we were AA or AA fleet and Arrow not being convinced it couldnt be fixed by the AA man !! who was on the phone telling them quite clearly he couldnt fix it other than tow it to a Ford garage somewhere which Arrow clearly didnt want. Eventually Arrow agreed to send someone out to us with the spare key which luckily was under 2 hours away. The whole mess took up a whole morning to sort out and we were getting extremely anxious as we needed to leave in the minibus by 2pm. Arrow did arrive with the spare key which worked but we were left unable to use the fob to lock the side door of the minibus which was a nuisance. From now on I would only use Arrow if I was staying in the local area because they do not have the infrastructure to help you if you are out of the area. I am just glad we were no more than 2 hours away because I dont know what would have happened if we were further away. They did not understand their own problem with the key and they certainly did not react promptly enough which caused us a lot of stress. It would have been lovely to have received some sort of explanation, apology, compensation from Arrow but sadly that was not the case.
Great service, rather go here than Enterprise, really helpful staff.
Outstanding customer service! Jim and the team are super helpful, very accommodating and their prices were by far the best. I highly recommend Arrow self drive 10/10!!
I've used Arrow a couple of times now, always a good service, the van was well looked after and a good price. will recommend/use again.
Arrow Self Drive Ltd is a UK Car Rental based in Reading, South East England. Arrow Self Drive Ltd is located at 198 Basingstoke Rd, Reading RG2 0XA, UK.
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