An absolute disaster from the start and still not sorted. I called three weeks ago with a warranty issue. I researched the issue before calling and also contacted BMW. BMW confirmed my car was not subject to a recall that was related to my symptoms. All suggestions for these symptoms pointed to an Alternator issue. It was booked into a local garage who then said incorrectly that it was a recall related issue. It then obviously transpired it was not. Then they said they could not diagnose it and had to go to a specialist. Here I am at the specialist who immediately diagnosed the issue as the alternator! Exactly what I suggested three weeks ago. I'm borrowing cars and using trains because of this. Now to top it off the repair was not authorised. How do I get home safely without getting this fixed? The car is barely drivable and potentially dangerous due to electrical system failures. Absolutely shocking. They have refused to pay as apparently this is not a sudden failure (It has taken from 10am diagnosis to 330pm to inform me of this after constantly chasing them). The Garage have confirmed it is a sudden failure and also causing the associated failures of other electrical systems as a result of the alternator issue. Therefore potentially dangerous as No ABS / Traction Control / Gearbox stuck in one gear / indicators don't work to mention a few. I have filed an appeal and will update this review with the outcome for better or worse once complete. Have rated as one star as a zero is not an option. In the meantime I have had to pay almost 500 to have the problem sorted and make the car usable. I await the appeal outcome and will update here.
Warranty Direct is a UK Insurance Agency based in Reading, South East England. Warranty Direct is located at F4, Fountain House, 2 Queens Walk, Reading RG1 7QF, UK.
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